Your trust in dkwi means everything to us. Whether you're registering, placing a bet, or simply browsing, protecting your privacy at every step is our responsibility. This policy clearly sets out what data is collected, why it is collected, and how it is kept secure.
Please Note: By using dkwi's services, you are considered to have accepted this Privacy Policy. You will be notified of any changes to the policy.
We follow six core principles to protect every member's data
Dkwi only collects information that is strictly necessary to provide its services. No unnecessary data is ever requested or stored.
Your name, mobile number, and transaction details are never sold to any marketing company or third party. This is a commitment we do not compromise on.
All data transmission is protected by SSL encryption from the moment you access the platform. Passwords are stored as hashes — no one can view them directly.
You have the right to view, correct, and request deletion of your personal data. Contact support and action will be taken within 72 hours.
After an account is closed, dkwi does not retain unnecessary data beyond what is required by regulatory obligations. Any data kept for legal purposes is held only for the specified period.
If significant changes are made to the Privacy Policy, you will be notified in advance via your registered mobile number or email. Changes are never made silently.
Dkwi collects three types of data — what you provide directly, what is generated automatically as you use the service, and what is required for identity verification.
Registration & account information:
KYC Verification Data:
Transaction & Activity Data:
Automatically collected data:
Dkwi never collects your bank account number, credit/debit card details, or full mobile banking PIN. Payment processing takes place directly through the mobile banking provider's system.
Collected data is used only for its stated purpose. dkwi does not misuse your information in any way.
| Data Type | Purpose of use | Legal Basis |
|---|---|---|
| Name & mobile number | Account Registration & Communication | Contractual necessity |
| Date of Birth | Age Verification (18+) | Legal obligations |
| KYC Documents | Identity verification and fraud prevention | Legal obligations |
| Transaction data | Payment Processing & Records | Contractual necessity |
| IP & Device | Security & Fraud Detection | Legitimate Interest |
| Browsing Data | Platform Development & Analytics | Legitimate Interest |
Your communication history with dkwi — including live chat and email — is retained to help our support team understand the context of your issues and maintain service quality. These records are for dkwi's internal use only.
Dkwi uses multiple layers of security to protect your data. Beyond technical safeguards, organisational measures are also in place to ensure your information stays safe.
Important: No system on the internet is 100% secure. dkwi applies the highest level of protection available, but you are also responsible for keeping your password and login credentials safe. Never share your password with anyone who asks — by phone or email — as dkwi will never ask for your password.
Dkwi uses cookies on its website. Cookies are small text files stored in your browser that help improve the performance and functionality of the platform.
Cookies can be disabled through your browser settings, though doing so may prevent certain platform features from working properly. App users can manage data collection through their phone's app permission settings.
As a dkwi member, you have certain rights over your personal data. To exercise these rights, email us at support@dkwi.click.
Dkwi respects these rights — responses are provided within 72 hours
To view what data dkwi holds about you, submit a request and a copy will be sent to you.
If there is an error in your name or address, you can request a correction. Please contact support.
To close your account or request deletion of your data, simply contact us. Please note that certain data may need to be retained to meet legal obligations.
You may request that your data be restricted from use for specific purposes, such as opting out of marketing.
You can request a machine-readable copy of your data if you wish to transfer it to another platform.
You may object to your data being used for analytics or marketing purposes — the request takes effect immediately.
Dkwi retains your data only for as long as it is needed. After that, it is securely deleted or anonymised.
Data relevant to an ongoing legal dispute may be retained until the matter is resolved.
Dkwi strictly does not serve anyone under the age of 18. If a minor is found to have registered, the account is immediately closed and any collected data is deleted.
If a parent or guardian suspects that their minor child has created an account on dkwi, please contact support@dkwi.click — action will be taken within 24 hours.
Dkwi updates this policy from time to time — when new services are launched, laws change, or for technical reasons. The method of notification varies depending on the nature of the change:
Continuing to use dkwi after any changes have taken effect means you accept the updated policy. If you do not agree, you will have the option to close your account.
If you have any questions about this Privacy Policy or wish to take action regarding your personal data, please contact us:
If you are not satisfied with how a privacy complaint has been handled, you have the right to escalate your complaint to the relevant regulatory authority.
In Bangladesh, it's natural to be skeptical of online platforms — "What will they do with my data?" That concern is completely valid. Many platforms quietly collect your information and sell it to marketing companies. dkwi has never operated that way — and never will.
We understand that when you share your bKash number or national ID details, you are placing a significant amount of trust in us. Honouring that trust is our core responsibility. Data protection is not just a compliance matter for us — it is the foundation of our business. dkwi cannot function without the confidence of its members.
A real-life example makes this easier to understand. Imagine you suddenly receive a call from an unknown company saying, "We noticed you've recently become interested in cricket — download our app." That happens because your data was sold somewhere. dkwi does not sell information like that — your betting habits, favourite sports, and how much you spend stay within dkwi and go no further.
Many people assume that submitting KYC or identity documents is a hassle. In reality, it's there to protect you. If someone tries to open an account using your name, KYC catches it immediately. No one can access or withdraw your funds. So think of KYC not as a burden, but as an extra layer of security working in your favour.
Dkwi's Privacy Policy has been written in as plain and straightforward language as possible — because dense legal documents are often a way of keeping people in the dark rather than informing them. We want you to genuinely understand what happens with your data. If you have any questions, feel free to ask — the dkwi support team is happy to help.
Because dkwi's servers are hosted in international data centres, your data may occasionally be processed on servers outside Bangladesh. In all cases, international data protection standards are upheld and the security of your information remains the same.
The dkwi app requests only the permissions it needs — internet access and notifications. It does not ask for access to your camera or contacts. If camera permission is requested during KYC verification, it is used solely for that moment.
You may receive SMS or push notifications about promotions, bonuses, and important updates. You can opt out of marketing messages at any time through your account settings — however, security-related messages such as login OTPs cannot be turned off.
Your data is secure and the platform is trusted — all that's left is to register and start enjoying betting.